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Shipping policy

Please note that: 

  • Orders are processed and shipped Monday–Friday. Orders placed after [2 PM CST] on Friday, or on Saturday and Sunday, will be processed the following Monday. Please allow 1–2 business days for processing before shipment.
  • We really work to ship out orders 1-2 business days after the order has been placed. ***For holidays, Friday afternoons we may take up to 1-3 business days to ship orders from our warehouse.
  • Tracking for your order should be emailed to you once your order is shipped out. Tracking updates are available typically within 1 day of shipping out.
  • If your tracking shows that your package has not been delivered and there seems to be an unexplained delay in the delivery of your package, Please feel free to contact us and we will do our best to help you!
  • If you wish to reship an unclaimed, refused, or undeliverable package you are responsible for the new shipping cost. Unclaimed, refused, or undeliverable packages that are returned to us will be processed as a return and the original form of payment will be refunded, less any additional shipping expenses.
  • We are not responsible for lost, misdelivered, or stolen packages, or packages that were sent to the address that was entered in at checkout that the customer failed to correct. If your tracking shows that your package has been delivered, please check with your neighbors and family members to make sure they did not receive it by mistake. Then feel free to file a claim with the appropriate delivery service.
  • Buyer will be responsible for any return shipping costs when returning items for a refund or for lost returns. *** If you are shipping a return without the label we provide, we recommend purchasing tracking and keeping shipping receipts for your records.
  • PLEASE NOTE: Our Free shipping on $59+ does not apply to oversized or heavy items (items over 5 lbs.). We are a small business and appreciate your understanding. We strive to provide excellent customer service and the best possible shipping rates available.